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03
Speak Under Pressure
Stay clear when stress, fear, or authority enters.
Listen. Pause. Identify the point. Choose the outcome. Speak.
ListenPauseIdentify the pointChoose the outcomeSpeak
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04:15 · What pressure does to language13:40 · The five-step reset22:00 · Practice drill
CHOOSE
Decision Window
Scene 1 of 2. Complete each scene to unlock the next.
The customer-service confrontation
Workbook · Scenario 2You have been transferred three times. You believe the company owes you money. The fourth representative repeats a policy you already heard. Your voice starts rising.
SPEAK
Pressure room
Before you answer, walk the five steps.
REFLECT
Self-review
Did I answer the question?
Did I state my point early?
Did I avoid overexplaining?
Did I keep emotion from controlling my language?
Did my answer serve my objective?
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